Qnap HYBRID BACKUP SYNC 3 / WebDav Error

Gravitys

Chevalier Jedi
27 Août 2015
351
1
18
Bonjour,

j'utilise HBS3 pour recuperer des fichiers depuis un serveur distants tout les soirs. depuis quelques temps j'ai une notification d'erreur qui me dit de checker les logs.

j'ai récupéré les logs au format zip (HBS-Cloud), dans /SYSTEM/SeedBox_WebDav/log/syncengine-error.txt j'ai ca :

[2020-05-07 02:00:08,744][SyncWorker][E][Remote2LocalCopySyncWorker][worker.py:run:385] : 3way merge failed: None
Traceback (most recent call last):
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/sync/worker.py", line 315, in run
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/sync/path/copytask.py", line 510, in _do_3way_merge
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/sync/path/task.py", line 81, in _do_3way_merge
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/sync/path/task.py", line 286, in _get_entry
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/sync/path/connector.py", line 288, in get_metadata
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/sync/path/connector.py", line 270, in _get_metadata
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/sync/path/connector.py", line 34, in wrapper
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qnap/cloudconnector3/sync/path/connector.py", line 65, in get_metadata
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/qswiss/observer.py", line 49, in wrapper
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/common.py", line 94, in outter_func
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/common.py", line 92, in outter_func
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/webdav.py", line 596, in get_metadata
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/webdav.py", line 196, in _get_metadata
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/webdav.py", line 193, in _propfind
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/webdav.py", line 193, in <listcomp>
File "/var/lib/jenkins/jobs/CC3_PY3_QPKG/workspace/ARCH/x86_64/master/master/qpkg/output/shared/python/lib/python3.7/site-packages/ucc/webdav.py", line 78, in elem2file
AttributeError: 'NoneType' object has no attribute 'find'

Une idée ? un problème connu ?
Merci
 
regarde plutôt dans les logs du diagnostic report de HBS3

on dirait dans tes logs qu'il n'arrive pas a trouver les metadonnée de tes fichiers , c'est bizarre
 
ok, j'ai bien trouvé une erreur dans syncengine.txt :

AttributeError: 'NoneType' object has no attribute 'find'
[2020-05-14 15:50:12,200][SyncWorker][Remote2LocalCopySyncWorker][worker.py:_write_task_event_log:734] : cant write log without task
[2020-05-14 15:50:12,200][SyncWorker][Remote2LocalCopySyncWorker][worker.py:_put_failure_event:810] : /downloads/films/monfilmedevacances.mp4 added to failure list.

mais ce fichier n'existe pas sur le serveur distant
 
vaut mieux que tu ouvres un ticket... que la R&D regarde

je pense que c'est la base de donnée des métadonnée qui a un soucis sur le NAS