Qnap Q'CENTER 1.10.3004 - Firmware Lib status not supported and Check update failed

CloudyMan

Nouveau membre
24 Mai 2020
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I had installed a q'center vmware appliance.
I success to add and manage 27 QNAP servers.
QNAP Q'center Version 1.10.3004 (20200430).
I work with different Qnap models.
In the Firmware Lib view the status is "Not supported"
It's impossible to do the qnap firmwares updates for all qnaps models.
Row q'center repository is empty
Row qnap live update is empty
Row models and server are filled. (TS-469L; TS-563; TS-431+; TS-531X; TS-469 Pro; TS-420; TS-221; TS-431P)
Button "check for update" = Last Checked: 2020/05/24 14:45:51 Failed

I need help to solve this issue, please.
The QTS has been updated on the differents qnap and nothing has been changed.
 
Open ticket on Helpdesk

join Qcenter server / client diagnostic report + NAS dumplog (client)

dont forget to give Qcenter server / client version

if running on a Virtual Appliance.. give the hypervisor version within the ticket on Helpdesk
 
Could you tell me which port must be open on the firewall ?
Which URL must be authorize on the Firewall, please ?
- firmware and qnap servers url

Also, Is there somewhere a diagram of all network flux/dialogue with the Q'center and others ?

Many Thanks.
 
Thanks, and

Which URL must be authorize on the Firewall, please ?
- firmware and qnap servers url
 
Solution

Your VM Appliance Q'center must have an Internet Access Because :
the " Firmware Lib " Fonction need an Internet Access.
He needs to download Firmware files from QNAP servers to his internal Firmware Library repository.
After, he coulds push the downloaded firmware to your QNAP servers.