Dear Valued Customers:
Thanks for buying wansview IP camera.
If you need new firmware, please mail to below emails:
FR: info.fr@wansview.com or madeleine@wansview.com
Please provide below informations in your email:
Camera Model name(it is very important to know camera's model name): like NCM625GA(Q1),Q2,K1, K2, W1, W2, W3
Current Firmware version(it is very important to know camera's firmware version): You can check firmware version via mobile App "Advanced setting -- About camera" or camera's web page. And also please enter the link http://ip

ort/hy-cgi/factory_param.cgi?cmd=get_fdisk to browser, then take a screenshot to us for below return information. We will follow current firmware version and return information to send you correct firmware.